NUR 674 Topic 8 DQ 1

Sample Answer for NUR 674 Topic 8 DQ 1 Included After Question

Describe effective communication strategies to manage crucial conversations. What part does communication play in the management of a diverse work team (gender, culture, and generation)? Discuss a time in your professional life when a leader exemplified effective communication strategy in one of the above situations.

A Sample Answer For the Assignment: NUR 674 Topic 8 DQ 1

Title: NUR 674 Topic 8 DQ 1  

Crucial conversations are daily conversations that affect our lives. There are three main characteristics of crucial conversations: opinion differentiation, high stakes, and emotions. Differentiation in opinions is one of the crucial conversation characteristics. Second, stakes must be high. Third emotions run strong.

The key for a successful crucial conversation is to use listening skills. There are some listening skills to retrace others’ paths from action to its origin, like expressing interest in others’ views, respecting emotions that people show, and paraphrasing some part of their speech to show understanding. The beginning and the end are the two riskiest times in crucial conversations. The beginning is risky because people must be able to find a way to begin safely. The end is precarious because people must clarify the conclusion. However, people do not have to make decisions at the end of a conversation because not all dialogues end by making decisions.

NUR 674 Topic 8 DQ 1
NUR 674 Topic 8 DQ 1

Having cross-cultural communication skills in a diverse workplace are essential. Having clear, effective communication between co-workers, managers and executives creates an equal opportunity workplace, in which a diverse set of individuals are empowered to excel. Inclusion and respect for everyone in the workplace stands to benefit performance and working conditions. Challenges of communication in a diverse workplace are common – but solvable.

Reference 

Freed, P. E., Frost, E., & Simmons, K. (2021). Crucial conversations. Nurse Educator, Publish Ahead of Print. https://doi.org/10.1097/nne.0000000000001087

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A Sample Answer 2 For the Assignment: NUR 674 Topic 8 DQ 1

Title: NUR 674 Topic 8 DQ 1

There are many ways to hold a tough conversation. A book I recently read is called Fierce Conversations by Susan Scott. This book gives many pointers on holding those tough conversations in different situations. It teaches how to have conversations that can change the focus of the conversation to make it a more successful, meaningful way to hold a fierce conversation. A few pointers Scott states that are important to having a meaningful conversation is that a careful conversation is a failed conversation, during those conversations listen for emotion and intent as well as the content, to actually act on your instincts rather than fear that they may be wrong and invite those you are speaking with to do the same (2017). The seven principles of the book are to Master the courage to interrogate reality, to come out from behind yourself into the conversation and make it real, be in the presence and prepare to be nowhere else, to tackle the toughest of challenges in the presence, obey your instincts, to take responsibility for one’s own emotional wake and to let silence do the heavy lifting. These are all great guidelines to follow when having a crucial conversation.

Communication plays a large part in managing a diverse work team. There is always a “better” way to handle a situation or conversation dependent upon who and what is being discussed. “Communication is indeed an effective tool which plays an important role in binding employees together. Communication plays a crucial role in breaking the ice among employees, bringing them closer to each other and thus managing organizational diversity” (MSG, 2015). When you understand the complexity and diversity of the members of your team, it makes it easier to hold those fierce conversations and to remain fair/unbiased when holding team members accountable. It is beneficial to be prepared to open when addressing people of different cultures, generations, genders, etc.

When we were reading the above-mentioned book by Susan Scott in our leadership course through work, we spoke about different conversations that our co-workers, and leaders, had to have. One conversation that stands out was when my boss had to have a conversation with a teammate that had been with the company for over 20-years and felt that rules did not apply to her. She was an important part of the team, but her attitude and language was starting to be unprofessional and inappropriate. I actually talked to her a couple of times about paying more attention to what she was saying and how it was being conveyed by the patients. However, she did not change and after watching our boss have the tough conversation with her, she reacted so poorly (came out onto the clinic floor swearing and saying that they were targeting her loud enough that patients heard) that the boss had to fire her on the spot. He remained calm and diffused the situation, remained steadfast in his delivery and conversation, and came back to the clinic floor to remedy the outburst for all involved. He remained calm, professional, and did not lose his cool. It was a great example of how to hold a tough conversation and how to remain calm and collected when things go wrong!

References

MSG. (2015).  Role of communication in managing organizational diversity. Retrieved July 24, 2022, from https://managementstudyguide.com/role-of-communication-in-organizational-diversity.htm

Scott, S. (2002). Fierce conversations: Achieving success at work & in life, one conversation at a time. New York, N.Y: Viking.