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NTC 300 Assignment Week 4 Discussion Question: Service Level Agreement Components

You have been asked by your manager to draft a service level agreement (SLA) with your new third-party cloud service provider.

Identify three components (e.g., uptime or storage availability) you believe are critical to include in the SLA.

Describe the component and why the component is critical to include.

Post your explanations to the discussion area.

Respond to at least one of your peers. In your response, consider commenting on the value of the component your peer shared and related considerations that should be noted in the SLA. Where appropriate, include the monetary compensation importance.

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