HQS 620 Describe the relationship between project deliverables, goals, and outcomes

HQS 620 Describe the relationship between project deliverables, goals, and outcomes

HQS 620 Describe the relationship between project deliverables, goals, and outcomes

Project goals are the answers to why the manager is doing the project. Outcomes are the answers to what the manager wants to achieve in doing the project (Planning: Determining Your Project’s Outcomes, Goals and Objectives, 2019). Deliverables are the products or services that will be help achieve the goal of the project. They are related to each other as each plays a significant role in a successful project. Without each a project will not be possible to achieve or materialize. A well-defined objective aligned with deliverables will result in a productive and successful project outcome thus, each is significantly important in any project. Each will help achieve each other’s purpose in the project and differs by the roles and ways they help achieve success of the project (Marron, 2017). 

Example is that when a project manager is doing a project for the improvement in discharge waiting time (objective) from previous 1 hour to 45minutes (Objective with specific time measurement). Doctors to finish discharge orders in 20 minutes and nurses to finish discharge papers and patients to be out of the hospital for the next 25 minutes. The outcome will be a 15% decrease in the complaints from patients related to long discharge waiting time before actual time they get out of the hospital. Measurement will be done by knowing the current percentage of complaints and measuring the succeeding monthly percentages after the project implementation. Deliverables will be a better discharge protocol from doctor’s discharge time to the actual time patient left the hospital leading to continuous success in achieving improvement in discharge waiting time.  


Planning: Determining Your Project’s Outcomes, Goals and Objectives. (2019, January 29). Convergent. https://convergent.net/blog/2019/01/29/planning… 

Marron, A. (2017, May 12). Project Management 101- Objectives and Deliverables [Review of Project Management 101- Objectives and Deliverables]. Arras People. https://www.arraspeople.co.uk/camel-blog/project… 

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Describe the relationship between project deliverables, goals, and outcomes. How are each important and what makes each different? Provide an example of each to support your position.

Projects focus on creating distinctive products based on their goals, outcomes, deliverables. Project goals, outcomes and deliverables are related as they denote to one common approach to ensuring that a project meets the needs and expectations of its sponsors and beneficiaries. The purpose of project goals is to describe what a project will accomplish or the value that a project will attain. Goals are high level statement that offer overall context for what the project is attempting to achieve. For instance, the goal of a healthcare organization may entail reducing the prevalence of hospital acquired infections among its inpatients. Outcomes are the measurement and evaluation of a project’s results against the intended or projected intents (Jiang et al., 2018). Outcomes entail what a project, its manager and team hope to achieve when accomplishing the set goals. For example, the facility’s outcome might be “to reduce hospital acquired infections by 50% in six months’ time. Therefore, the goal is to reduce infections,

HQS 620 Describe the relationship between project deliverables, goals, and outcomes
HQS 620 Describe the relationship between project deliverables, goals, and outcomes

 but the expected outcome is to ensure that infections are cut by half. The implication is that a project’s goals align with outcomes to ensure that the project management team focus on real results within a set period.

Deliverables in project management denote to tangible and intangible products and services attained through the project and intended for the clients or project sponsor. The deliverable could be weekly report, server upgrade, developing a software for a healthcare facility targeted at a certain health population (Chen & Lin, 2018). The implication is that project goals and outcomes are part of the overall project deliverables that project stakeholders, especially the project manager and sponsors anticipate. Each of these are important as demonstrated as they constitute the overall project and its purpose. Deliverables design the project and its scope while outcomes and goal comprise of the important deliverables.


Chen, H. L., & Lin, Y. L. (2018). Goal orientations, leader-leader exchange, trust, and the

outcomes of project performance. International Journal of Project Management, 36(5), 716-729. DOI: 10.1016/J.IJPROMAN.2018.03.009

Jiang, J. J., Klein, G., & Fernandez, W. D. (2018). From project management to program

management: an invitation to investigate programs where IT plays a significant role. Journal of the Association for Information Systems, 19(1), 1

Deliverables are to be developed and part of the scope and charter for a project, they are quantifiable goods or services needed to meet the goals and objectives of a project (Sipes, 2019). It is important to identify who will be responsible for each deliverable, how much time will be required, and a completion date to know when the deliverable will be met. During the project deliverables are monitored to track status to meet project expectations, deliverables such as a report, or tool to document procedural steps. Outcomes are described as the result of activities intended for the project (Stolovitsky, 2014). These are specific in nature and to assess the success of the project, these are measurable metrics. Examples of this would be reducing a dialysis patients missed treatment rate. Goals are guides as to what the project wants to achieve and help to motivate the teams toward the achievement (Project management, 2021). These are very general in nature, and therefore difficult to measure and differ from outcomes.

An example of how these concepts differ, and how they are important to a project such as reducing dialysis patients rehospitalization rates. The goal would be to reduce the hospitalization readmission rate, a deliverable would be a post hospitalization checklist to assess the patient’s status and resources needed to prevent a hospitalization. Finally, the outcome would be a measurable reduction in the hospitalization readmission rate.


Project-Management.com. (2021, June 15). How to write smart goals for project management: 2021 guide. Project. Retrieved October 2, 2021, from https://project-management.com/smart-goals.

Sipes, C., PhD, , CNS, , APRN, , PMP, , RN-BC, , NEA-BC, , &amp; FAAN, . (2019). <i>Project management for the advanced practice nurse</i> (2nd ed.). Springer Publishing Company.

Stolovitsky, N. (2014). Art of project planning – white paper. Retrieved October 2, 2021, from https://www.yhqyangta.com/white-papers/art-of-project-planning.pdf.

Project deliverables, goals, and outcomes are all identified first in the project charter. Deliverables are tangible or intangible outputs that are produced as building blocks of the project. They are outputs that must be done for the project to progress (Sipes, 2019). Deliverables can be in the form of a document, software, designs, and other project reports. For instance, a blueprint is a deliverable signifying completion of the design phase of construction progress. Goals are general statements about the tasks to be accomplished in the project (Sipes, 2019). Goals are measurable. For instance, the goal could be to decrease the infection rate by 5% in three months. The outcome of a project could be the impact of the project or a deliverable. For instance, the outcome of a quality improvement project could be improved efficiency (crash) or an EHR system that was installed to improve efficiency (deliverable).

Deliverables are related to project goals in that they are items needed to meet project goals (Sipes, 2019). A tangible deliverable could be the item that represents the attainment of the plan. For example, the goal could be to complete a project design in three weeks. In such a case, the deliverable (blueprint or software design) is needed to meet the project goal. The blueprint or software design (deliverables) also acts as the outcome. Therefore, a deliverable can be output in its standing, an item for meeting project goals, or the result of a project.

Deliverables and outcomes are outputs, while goals are scheduled tasks. Goals are significant because they specify what the initiative intends to accomplish. The completion of a job or the achievement of a goal necessitates the usage of deliverables and outcomes.


Jonker, C. M., Van Riemsdijk, M. B., Vermeulen, B., & Den Helder, F. (2010). B.: Shared mental models: A Conceptual Analysis. In: Coordination, Organization, Institutions, and Norms in Multi-Agent Systems at AAMAS2010.


Sipes, C. (2019). Project management for the advanced practice nurse, 2nd ed. Springer Publishing Company