Competence Case Study

Competence Case Study

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Competence Case Study
Competence Case Study

Competence Case Study

Competence Case Study

Competence is belief in the effectiveness of coworkers, leaders, and the entire organization. Members are convinced that the organization can survive through generating new products, meeting competitive pressures, and locating new markets. Leaders help foster perceptions of competence by creating a com- pelling and relevant purpose and vision. In addition, they promote competent individuals into leadership positions, design organizational structure to focus on results, focus the organization on its core capabilities, and manage change. Fiat is one organization that has moved from incompetent to competent. Once a perennial money loser and the butt of jokes for its inferior products, Fiat is now profitable and makes quality automobiles. CEO Sergio Machionne set the stage for the turnaround by hiring skilled workers and setting lofty sales tar- gets. He is now applying the same strategies to the Chrysler Corporation.31

Openness and honesty refers to the perception that people, both inside and outside the organization, get the information they need and that what they hear is truthful. The organization operates on a “need to share” basis by pro- viding information in a timely fashion. Leaders foster openness and honesty by assessing and improving both current organizational communication practices and their own communication competencies.

Concern for employees and other stakeholders describes genuine caring for employees, and other groups. Caring organizations communicate respect, are supportive, and try to correct mistakes and missteps. They listen to every stakeholder group with whom they come into contact—clients, vendors, neighbors, donors, investors, and customers. Policies and practices are consis- tent with a “stakeholder first” mentality. Employees, the most important stakeholders, feel fairly treated. Global engineering firm CH2M Hill (which is employee owned) demonstrates concern for workers by actively recruiting and advancing women, investing heavily in training and development programs, and providing employees with opportunities to work on interesting projects that benefit local communities.

Reliability describes organizational dependability. Reliable organizations act consistently. They can be counted upon to follow through on their commit- ments and their actions align with their words. Leaders build a culture of high reliability by making sure they follow through on their promises. In addition, they provide explanations for changes and refuse to overcommit or overprom- ise. They also communicate expectations and hold individuals at all levels of the organization accountable for results.

Identification is the degree to which members and other stakeholders identify with (connect with) the organization’s goals, values, and culture. Leaders foster identification by (1) connecting employees to organizational mission and values through orientation and training programs, (2) continually emphasizing that employees, customers, and other stakeholders are important to the organiza- tion, and (3) modeling high character and courage. Swedish home furnishing retailer IKEA is known for fostering identification. The company’s mission is “to

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.ADDITIONAL INSTRUCTIONS FOR THE CLASSDiscussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, include a minimum of one scholarly source, and be at least 250 words.
Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source.
One or two sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words.
I encourage you to incorporate the readings from the week (as applicable) into your responses.
Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately.
In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies.
Participation posts do not require a scholarly source/citation (unless you cite someone else’s work).
Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.
APA Format and Writing Quality

Familiarize yourself with APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required).
Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation.
I highly recommend using the APA Publication Manual, 6th edition.
Use of Direct Quotes

I discourage overutilization of direct quotes in DQs and assignments at the Masters’ level and deduct points accordingly.
As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content.
It is best to paraphrase content and cite your source.
LopesWrite Policy

For assignments that need to be submitted to LopesWrite, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.
Late Policy

The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.

Communication is so very important. There are multiple ways to communicate with me: Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.